HS Wholesale
Return & Claims Policy
Effective June 2, 2026 · Supersedes all prior versions
All sales are final
HS Wholesale no longer accepts returns. Eligible claims for damaged or missing items are handled exclusively through the process outlined below.
Damaged item claims
All damaged item claims must be reported to returns@hswsupply.com within 24 hrs of delivery. Claims submitted outside this window will not be accepted.
All damage claims are reviewed on a case-by-case basis.
Missing item claims
All missing item claims must be supported by the following documentation before they can be reviewed:
Habitual claimants
Customer accounts with a pattern of recurring claims will be flagged for review and may be subject to account closure at our discretion.
Claims where no supporting evidence (scan data and video) can be produced. These will not be processed and repeated filing may trigger an account review.
Claims where evidence submitted is insufficient, inconsistent, or does not support the stated loss. These are subject to denial and flagged against the account record.
Questions? Contact us at returns@hswsupply.com. This policy is effective as of June 2, 2026 and supersedes all previous versions including the HS Wholesale Return Policy dated July 16, 2020.