Dear HS Wholesale Customers,
Updated 3/26/2020 1:32PM:
We are now taking orders on our website. Please allow 2-5 business days for processing and fulfillment of your order. Orders will be processed in order of payment received. It may take us up to 48 hours to contact you regarding payment if an offline payment method is selected upon checkout.
If you have any questions please call our Customer Service team at 630 882 2222.
Updated 3/22/2020 12:50PM:
We are now taking orders on our website. Please allow 24-72 hours for processing and fulfillment of your order. If you have any questions please call our Customer Service team at 630 882 2222.
Updated 3/20/2020 4:13PM:
Due to the shelter in home action effective in Illinois as of Saturday, March 21st at 5PM due to COVID-19, HS Wholesale has temporarily delayed fulfillment operations until further notice. We aim to be back up and running as soon as possible. Please continue to visit this page for updates as we learn more.
Date: 3/19/2020 6:05PM
The Coronavirus (COVID-19) pandemic is impacting our families, employees, businesses and the community at large. As the situation continues to affect the world we live in, we wanted to reach out and update you on how we’re supporting our employees, community and you—our customers and partners.
Our priority is to take care of our people - our employees, customers, vendors and partners, and the communities and movements they represent.
We are actively taking steps to prevent the spread of COVID-19. Employees that can work from home are being directed to do so, and we are staggering our on-site shifts to optimize social distancing. Over the past few weeks we have implemented additional safety precautions and disinfecting procedures to help maintain a clean and safe working environment. Additionally, we have increased the frequency of all cleaning and sanitation procedures across the warehouse.
Any employee exhibiting symptoms, mild or severe, are told to stay home.
Our customers rely on our ability to fulfill their orders, and we remain fully dedicated to our commitment in supporting them while they remain open. We may experience delays due to the current circumstances to support the health and well-being of our staff. These are indeed trying times for all of us. For updates please continue to visit this page.
Please review the FAQ section below for more information.
Q: Can I still pick-up my order?
For the safety of all of our staff and customers we will no longer be taking local pickup or pay on site options.
If you have an order that was already placed and has not been picked up please call customer service 630-882-2222 to make arrangements for your order to be processed.
Q: Will the cash & carry remain open?
For the safety of all of our staff and customers we will be closing our cash & carry through April 1st. We may choose to extend this date should the situation call for it.
Q. What is HS Wholesale doing to monitor the situation?
We are keeping up with all recommendations from the CDC and will continue to monitor the situation. We will update this page if anything changes.